Refund policy

REFUND & EXCHANGE POLICY

At our brand, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, please review our policy below.

EXCHANGE POLICY

  • Exchanges are accepted within 14 days of receiving your order.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Products can be exchanged for a different size or another available item.
  • Exchange requests are subject to stock availability.
  • Shipping fees for exchanges may apply unless the item received is defective or incorrect.

REFUND POLICY

  • Refund requests are accepted within 14 days of receiving your order.
  • Returned items must be in their original condition, unworn, unwashed, and with all original tags attached.
  • Once the returned item is received and inspected, the refund will be processed within 7-14 business days.
  • Original shipping fees are non-refundable unless the item received is damaged, defective, or incorrect.

NON-RETURNABLE ITEMS

We cannot accept returns or exchanges for:

  • Items that have been worn, washed, altered, or damageo after delivery.
  • Products without original tags or packaging.
  • Sale, promotional, or discounted items.

DAMAGED OR INCORRECT ORDERS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photos of the item and packaging

Our team will review the issue and arrange a replacement or refund when applicable.

CONTACT US

For all return and exchange requests, please contact us through:

Instagram: @ironcult_wear